F.A.Q

Listed questions and answers, all supposed to be commonly asked in some context, and pertaining to a particular topic.


Frequently asked questions

Off topics questions

How long does shipping take?
Generally, 3-5 days for stock items.
Where do you ship?
We ship all over the States and can ship worldwide.
What width should I use?
This depends on the project, but anything from 6”-12” can handle most typical use cases.
Do I need a sloped system?
This depends on the length of the run. It is advised to have certain bottom outlet configurations or slope for some projects.
What is the difference between a trench drain system and pour in place?
Trench drain systems are preformed, often made of HDPE or a polymer, concrete composite. Pour in place is a formed trench where concrete is poured in place and the grates are placed on top of the poured structure.
What pipe should I use?
Generally, a schedule 40 pipe.
What is a catch basin?
A catch basin is a product used at the end of a trench drain run to filter out debris and or other sediments before the water or other liquid evacuates.
Do you accept returns or exchanges?
We accept returns within 30 days of purchase. We want you to be completely happy with your order. Please call us at 646-227-0910 to process any return or exchanges. More details can be found on our policy page. Visit Policy and Retruns.

Have questions?

Whether it’s a question, prices or just to say hi. Give us a call, anytime at 646-227-0910 or visit the contact page.

Contact informations


  • Email [email protected]
  • Phone 646-227-0910
  • Text 516-647-2672
  • Hours Monday – Sunday: 7:00 AM – 8:00 PM
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